Thank you for shopping with SEVEN London on www.sevenlondon.com (the ‘site’).
SEVEN London aims to ensure your complete satisfaction with this online service. These terms and conditions govern your use of the site and purchase of goods and services from the site.
Any reference to "SEVEN London", “we”, “us” and “our” is to SEVEN AccessoriesLimited. Any reference to “Customer", "You” or "Your” refers to you as a user of the site.
1. Company Details
SEVEN Accessories Limited is a company registered on the Register of Companies for England and Wales, Company No. 06505684 and whose registered address is 7Shakespeare Road, London N3 1XE, United Kingdom. The VAT registration number for SEVEN Accessories Limited is GB926967961.
2. Placing Your Order
To place an order You must be 18 years of age or older and lawfully capable of entering into and forming a valid contract under English law.
Prices displayed in Sterling and Euros include UK VAT, prices displayed in US Dollars do not include any local or foreign taxes. Your country may require You to declare and pay additional Sales, Import, Use, or other taxes as appropriate to Your area.
Delivery charges are not included and will be displayed upon checkout.
Please note that, by making an offer to purchase merchandise, You hereby expressly authorise SEVEN London and/or its online service partners to perform relevant credit checks if required to process Your order efficiently. Information received or sent to authorised third parties may include, but is not limited to Your name and credit card details. This may be necessary to authenticate Your identity, to validate Your paymentcard, to obtain an initial credit card authorisation and to authorise individual purchasetransactions.
Offer and Acceptance
The advertising of products on the site is an “invitation to treat". No contract shall be formed between You and SEVEN London until You receive the confirmation of despatch email. This will normally occur once we have confirmed stock, pricing, and card details, although we reserve the right to accept orders at our sole discretion. Should we be unable to fulfil Your order for any reason, someone from SEVEN London will contact You via e-mail or other means.
Once Your order has been submitted via the SEVEN London online store, SEVEN London will send You an e-mail acknowledging receipt of Your order. A second e-mail will be sent informing You of the despatch date of Your order.
Title of the goods remains with SEVEN London until the goods have been successfully delivered and we have received cleared payment in full.
In the exceptional instance that Your credit card is debited at the point of despatch and the goods cannot be sent out, we will re-credit the amount taken as soon as possible. Under no circumstances will we be liable to You for any additional amounts.
Cancellations, Refunds, and Exchanges
By law, customers are entitled to cancel their order within 7 working days of delivery; an unwanted order may be returned for a refund or exchanged, provided it is returned in its original condition and unused.
SEVEN London has Your satisfaction as its top priority. Should You for whatever reason be unsatisfied with Your purchase, we extend the option to return an unwanted online order to 14 days from delivery, unused and in its original condition and packaging.
Please let us know by contacting us at the details given below:
Tel: +44 (0) 208-371-4104 Monday to Friday, from 9a.m. to 5.30p.m. UK time.
Or write to us at:
SEVEN Accessories Limited
7 Shakespeare Road
Should You wish to cancel an order, please contact us as soon as possible. We can only cancel orders that have not already been despatched. If Your order has already been fully processed and despatched, please follow the standard returns procedures below.
Should You wish to return an item You have ordered please contact Customer Care to obtain a Returns Authorisation Number (RAN) and full instructions. You should retain the RAN number for Your records.
When contacting Customer Care please quote:
· Your order reference number (please refer to Your order confirmation e-mail);
· The items(s) You are returning or cancelling;
· Reasons for return;
· Whether You would like a replacement or refund.
For all returns, except where the item is faulty or despatched by us in error, You will be required to arrange and pay for the return of the product to us. We strongly recommend to obtain proof of posting as well as adequate insurance in these circumstances as we cannot accept liability for any packages lost or damaged in transit. All returns must reach us within l4 days of issuing of the RAN number. You should send returns (with the RAN number) to the Customer Care address above.
In the event of returns, exchanges or cancellations, SEVEN London requires that You return any item(s) to us in their original packaging in a "new and unused state" with all original labelling attached, security tags (where provided) intact, and a copy of the invoice.
PLEASE NOTE; "New and unused” means that there are no marks on the item(s) or any wear on the tags. SEVEN London do not sell used item(s) and will not accept any item with any indication that it was used. All item(s) will be subject to a quality control check on return receipt. If item(s) do not meet quality control standards then the item(s) will be returned to the purchaser at the purchaser's cost.
Whilst SEVEN London makes every effort to ensure that our service levels are of thehighest standard, in the rare event that:
a) The item(s) is not what was ordered.
b) The item(s) has a fault.
SEVEN London will be happy to arrange pick up and pay the return transportation costs.
Refunds to You will be processed within 14 days of the date of receipt of the goods, provided that the goods are properly returned as outlined above. All undamaged, correctly returned items will be credited to the original purchaser's payment card including VAT where applicable, and return shipping charges (only where goods were not as ordered or faulty). We will not be liable for refunds of any duties, levies, or taxes not charged directly by us for shipments sent outside the UK.
SEVEN London do not issue credit notes for use through either the SEVEN London online store or in SEVEN London stores/stockists.
For hygiene reasons we cannot exchange or refund earrings, unless they are defective or faulty. Items engraved or soldered cannot be refunded unless they are defective or faulty
Items purchased through the SEVEN London online store cannot be exchanged orrefunded in SEVEN London stores/stockists.
The SEVEN London online store accepts payment via most types of credit/debit cards.
Payment will be authorised but not debited from Your account upon receipt of Your order by SEVEN London. Payment will be debited from Your account at the time of despatch. You are responsible for confirming that You are the legitimate holder of the credit/debit card and that Your details are correct. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
If the issuer of Your payment card refuses to authorise payment, SEVEN London will be unable to process Your order.
For Your protection, SEVEN London together with its partners takes all reasonable care to make the SEVEN London online store as secure as possible. We use Secure Sockets Layer (SSL) technology, which ensures that Your personal and payment details are encrypted and protected. To check for this, look for a padlock or key symbol at the bottom of Your browser.
All credit/debit card transactions made at the SEVEN London online store are processed by HSBC using their secure online payment gateway that encrypts Your card details. SEVEN London does not hold Your card details at any time on its servers.
SEVEN London will take all reasonable care to ensure that details of Your order andpayment are processed securely. However, SEVEN London cannot be held liable for any loss You may suffer if a third party procures unauthorised access to any data You provide when accessing or ordering from the SEVEN London online store.
HSBC may store or transmit information relating to You within the HSBC Group through the HSBC Group’s proprietary international telecommunications network or other communications networks. HSBC stores transactional data outside of the European Union. Accordingly, they declare that their service will comply with the Data Protection Act 1998 and where applicable the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any modifications thereof.
DELIVERIES AND INSURANCE
Please see our delivery page for information on timings and costs of delivery. Whilst we will endeavour to deliver the goods or services within the times indicated, we will not be held liable for late delivery of goods under any circumstances.
You will need to ensure that someone is present at the given delivery address to sign for the order when it is delivered. Where no delivery address is specified, we shall attempt to deliver to the credit card address You supply. It is important that the address You supply to us is accurate.
Please note, we are currently unable to deliver to certain countries (see delivery page for information on which countries we deliver to), P.O Boxes, military bases.
SEVEN London insures each purchase during the time it is in transit until it is delivered to You. You will be asked to sign for any item(s) delivered, at which point all responsibility and risks for Your purchased item(s) pass to You.
Please note that any duties, taxes, or administration charges incurred by Your parcel being delivered overseas will need to be settled by You as SEVEN London will not be held liable for these.
If for any reason we are unable to deliver the goods to the specified delivery address and the goods are returned to us, any associated delivery, duty, tax, and customs charges will not be refunded. You are responsible for ensuring that there are no legal restrictions on shipment of the goods You order to the country specified in the delivery address.
All materials that are part of this site together with the underlying software and source code are protected by copyright, designs and trademark legislation, and under international treaty provisions and national law worldwide. Examples of materials include but are not limited to photographs, illustrations, written text and icons.
The contents of this site are intended to provide information about its company and products solely for personal, non-commercial use. Users may download one computer copy of the material on this site for the sole purpose of ordering goods with SEVEN London or for private non-commercial use. SEVEN London does not authorise linking to its website from a third party website without its prior written authorisation.
You are not authorised to sell, reproduce, distribute, modify, display, publish, transmit, create derivative or second hand works, or in any way exploit for public or commercial purpose any SEVEN London material without prior written authorisation. No right, title, interest or permissions are in any way transferred to You as a result of downloading or copying material from the SEVEN London site.
SEVEN London cannot guarantee that the sale and delivery of its goods to Your particular country or location is permissible, so please be aware of Your own geographic import restrictions.
This site and its contents will not constitute the basis for any contractual commitment between SEVEN London and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by SEVEN London would contravene any applicable local, regional or national legislation.
No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for SEVEN London to sell products. If the delivery of SEVEN London goods would contravene any applicable legislations, refund for the cost of delivery will not be issued.
DISCLAIMER AND LIABILITY
We reserve the right to change, modify, substitute or remove without notice any information on the site from time to time.
Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website.
We will endeavour to ensure that all descriptions and illustrations of the items on the site or in our catalogue or otherwise provided to You by us are accurate but there may be slight variations due to print, publishing, and manufacturing limitations.
Accessing the website is entirely at Your own risk. We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time.
We are not responsible for damage to items before the jewellery was in our possession or for any sentimental or other unknown value of the items. We reserve the right to dispose of any items left for repair which You do not reclaim within 6 calendar months.
To the maximum extent permitted by law, our liability to You in connection with any claim or series of connected claims under these terms and conditions shall not exceed £1,000 or the value of the goods to which a claim is relevant, whichever is the greater.
We do not exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence or for fraud or fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with Your use or misuse of the website or customer services. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with Your use of the website or customer services (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).
You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by You. We may terminate Your use of the website immediately if we consider that You have breached these Terms and Conditions.
We will not be responsible to You for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control. If any of these terms and conditions is invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect
Your use of this website or any customer services between You and SEVEN London for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.
If SEVEN London fail to enforce a right under these terms and conditions, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.
Any unsolicited communication or material Users transmit to SEVEN London via the Web Site or by electronic mail or otherwise, excluding personally identifiable data about themselves, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by SEVEN London.